Your information
Supplier and Business Partner Privacy Notice
Last updated: 30 October 2026
1. About Farr Travel Group
Farr Travel Group Ltd operates the Farr Travel Group, Farr Travel, Farr Luxury Travel and Farr Cruises brands.
Company: Farr Travel Group Ltd
Company number: 17462900
Registered office: Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom
Privacy contact: privacy@farrtravelgroup.co.uk
This notice explains how we process personal information relating to individuals working for or with our suppliers, host organisations, technology providers, commercial partners and professional advisers.
Farr Travel Group Ltd is generally the controller for the business-contact information described in this notice.
2. Information we may process
We may process:
name;
organisation;
job title;
business email address;
telephone number;
business address;
account-manager details;
supplier account numbers;
portal-user information;
correspondence;
meeting notes;
support communications;
contracts;
commercial discussions;
commission information;
pricing information;
invoices;
transaction information;
bank information where necessary;
records relating to our commercial relationship.
Where a supplier operates as an individual or sole trader, business information may also constitute personal information.
3. Where information comes from
We may obtain information:
directly from you;
from your employer or organisation;
through Protected Trust Services;
during supplier registration;
through introductions;
through industry events;
from professional networking platforms;
through business correspondence;
from publicly available business information;
from another legitimate business contact.
4. Why we process information
We may process business-contact information to:
establish supplier relationships;
register Farr Travel Group for supplier services;
manage contracts and accounts;
administer commercial relationships;
make bookings;
request quotations;
communicate about customer bookings;
obtain assistance;
resolve problems;
reconcile payments and commissions;
administer invoices;
manage integrations;
conduct appropriate supplier checks;
maintain commercial records;
comply with legal and accounting requirements;
protect Farr Travel Group against fraud or misuse.
Depending on the circumstances, our lawful basis will normally be:
performance of a contract;
steps before entering into a contract;
our legitimate interests in operating and protecting our travel business; or
compliance with legal obligations.
5. Customer information provided to suppliers
Farr Travel Group may provide customer and traveller information to suppliers when necessary to:
obtain a quotation;
check availability;
make a booking;
fulfil travel arrangements;
administer an amendment;
manage a cancellation;
provide customer support;
resolve a complaint.
Customer information must only be processed for legitimate purposes and in accordance with applicable data-protection requirements and contractual arrangements.
Depending on the circumstances, a supplier may act as:
a processor acting on our documented instructions;
an independent controller for its own travel service; or
another form of controller relationship where responsibilities are shared.
The actual processing activity determines the appropriate legal status.
6. Data minimisation
We aim to provide suppliers only with personal information reasonably necessary for the relevant purpose.
Highly sensitive information such as health requirements or passport information should not be requested or shared unless it is genuinely required for the travel service.
Payment-card information must only be collected through an approved secure payment or card-authorisation method.
7. Organisations we may share business-contact information with
Where appropriate we may share relevant information with:
Protected Trust Services;
travel suppliers;
JourneyFuse;
Google Workspace;
Zoho;
Widgety;
payment providers;
accountants;
professional advisers;
IT and security providers;
banks;
regulators;
public authorities where legally required.
We do not sell supplier contact information.
8. International processing
Some travel and technology suppliers operate outside the United Kingdom.
Where information is transferred internationally and the law requires additional safeguards, we will use an appropriate transfer mechanism or other lawful arrangement.
9. Retention
Business relationship information is retained only for as long as reasonably necessary.
Our normal approach is:
active supplier contact information: for the duration of the relationship;
contracts, financial and transaction records: normally six years after the relevant relationship or transaction ends;
routine correspondence: reviewed when no longer operationally necessary;
obsolete contact information: corrected or removed when we become aware that a contact has changed.
Records may be retained longer where required because of a dispute, investigation or legal requirement.
10. Security
We use reasonable technical and organisational safeguards intended to protect information from:
unauthorised access;
loss;
alteration;
misuse;
inappropriate disclosure.
Access is restricted according to legitimate business need.
11. Individual rights
Depending on the circumstances, individuals may have rights including:
access;
rectification;
erasure;
restriction;
objection;
data portability where applicable;
withdrawal of consent where consent is relied upon.
Requests should be sent to:
12. Complaints
You can raise a privacy concern with us by contacting:
You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk.
13. Changes
We may update this notice when our processing activities, commercial relationships, technology or legal obligations change.
The latest version will display its revision date.
